RSS

Random videos

The New VoIP Call Center Solution for enterprise

VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks. These days, VoIP call center platforms are using social media as a solution to better interact with clients via voice, IM, chat, or social networking.
New social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices in the call center. Some companies are increasingly looking at VoIP call centers as revenue-generating profit centers and not only as customer-support tools.
A report called "VoIP Call Centers Adapt to a BYOD World" from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading, analyzed several companies including Aastra Technologies, Avaya, Enghouse Interactive, Interactive Intelligence, Genesys Telecommunications Laboratories, M5 Networks, VisionOSS, and Voxeo (News - Alert) Corp.
VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks, noted Culver.

Importance of VoIP Call Recording for the Call Center

VoIP Call Recording Keeps the Call Center Efficient
A call center is a bit like a clock: countless moving parts working together, and if one of them fails, the whole clock stops working. Anyone who has ever worked in call center management knows this: the phone system; the hiring, recruiting and training program; the workforce management solution; the call queues; the e-mail system; the necessity of keeping to key performance indicators (KPIs) and internal metrics; the call recording system and countless other elements need to work as expected, or the system will break down and processes will slow or stop, leaving calls and other communications media backing up to critical levels.
When VOIP call recording was first introduced, it was utilized almost exclusively by the largest corporations and call centers. However, as technology has improved with the introduction of cloud-based solutions, and costs have decreased, VOIP recording software is now an affordable business application for call centers of every size, wrote workforce optimization company Monet Software in a blog post last week.
It's easy to install. The addition of or transition to cloud-based VoIP call recording can be implemented quickly and easily, especially compared to the original installation of a PBX (News - Alert) call recording solution, which took weeks or months and inconvenienced or shut down the call center.

How an IP-Enabled Contact Center Works

An IP-enabled contact center leverages VoIP technology to extend contact-center functionality to branch offices, satellite locations and agents anywhere, anytime.This real-time communications system converts voice traffic into digital packets that travel over networks via Internet protocol. Key Features of an IP-Enabled Contact Center
Some important features of an IP-enabled contact center include:
Screen pops to expedite caller inquiries
Advanced routing based on customer-database information
Call transfers among geographically scattered sites
Skill-based routing, so that callers speak with those agents best qualified to address their needs A console for centrally managing multiple locations and agents
Adaptable call handling to customize call routing and treatment
Real-time displays of call-center activity to chart performance and respond quickly to changes
Customizable reports chronicling call history and forecasting staffing needs
Configurable telephony user interface
Unified business-VoIP messaging tools
What to Consider When Deploying an IP-Enabled Contact Center
Unfortunately, sharing IP contact-center technology resources across multiple locations can give rise to security concerns. Whether issues revolve around communication between business units or the ubiquitous threat of network intruders, securing an IP-enabled contact center calls for important security measures. Companies need to safeguard against DoS (denial-of-service) attacks, unauthorized access to the VoIP network, computer viruses, identity theft and eavesdropping.

Coptic Youtube

ترانيم اغابي - يا سائح للقاء يسوع

ترانيم اغابي - يا سائح للقاء يسوع

ترانيم أغابي - ترنيمة لولا ان الرب كان معنا

ترانيم أغابي - ترنيمة لولا ان الرب كان معنا

فيلم سيرة حياة تماف ايريني الجزء الثاني

فيلم سيرة حياة تماف ايريني الجزء الثاني

فيلم فخر الرهبنة تماف ايريني الجزء الاول

فيلم فخر الرهبنة تماف ايريني الجزء الاول

فيلم الراهب الصامت - ابونا يسطس

فيلم الراهب الصامت - ابونا يسطس

كورس الجامعة الامريكية لتعلم الانجليزية

كورس الجامعة الامريكية لتعلم الانجليزية

كيفية نطق الحروف الانجليزية بكل سهولة

كيفية نطق الحروف الانجليزية بكل سهولة

ترانيم وقصائد البابا شنودة - غريب عشت في الدنيا

ترانيم وقصائد البابا شنودة - غريب عشت في الدنيا

اجمل قصائد البابا شنودة - لي اشتهاء ان اراك

اجمل قصائد البابا شنودة - لي اشتهاء ان اراك

قصائد البابا شنودة الثالث - انت لم تنصت الي الحية

قصائد البابا شنودة الثالث - انت لم تنصت الي الحية

قصائد البابا شنودة - احبك ياربي

قصائد البابا شنودة - احبك ياربي

فيلم موسي النبي كامل بدون اجزاء

فيلم موسي النبي كامل بدون اجزاء

فيلم  داود  الملك وبتشبع حصريا كامل

فيلم داود الملك وبتشبع حصريا كامل

اكلات صيامي - حلويات

اكلات صيامي - حلويات

مكرونة بالخضار - شيف شربيني

مكرونة بالخضار - شيف شربيني

تعلم القبطية - اسماء الحيوانات

تعلم القبطية - اسماء الحيوانات

تعليم القبطية

تعليم القبطية

تعليم الحروف القبطية وطريقة النطق

تعليم الحروف القبطية وطريقة النطق

شفاء حفيد فريدة الزمر بأسم المسيح علي يد الانبا ميخائيل

شفاء حفيد فريدة الزمر بأسم المسيح علي يد الانبا ميخائيل

قداس لابونا مكاري يونان

قداس لابونا مكاري يونان

اخراج شياطين - ابونا مكاري يونان

اخراج شياطين - ابونا مكاري يونان

معجزات السيد المسيح علي يد ابونا مكاري يونان

معجزات السيد المسيح علي يد ابونا مكاري يونان

لقاء عمرو اديب مع قداسة البابا شنودة الثالث

لقاء عمرو اديب مع قداسة البابا شنودة الثالث

لقاء قداسة البابا في برنامج الحياة اليوم

لقاء قداسة البابا في برنامج الحياة اليوم

معجزات شفاء واخراج شياطين  - ابونا مكاري يونان

معجزات شفاء واخراج شياطين - ابونا مكاري يونان

Disclaimer: Information furnished in the site is collected from various sites.The author did not upload any of them. This website does not host any files on its server. All copy rights are rested with respective authors. Please buy the original copy of the movies/ Tv series. If you want any of the links to be removed send an email to info@watchfoxmovie.com