RSS

Random videos

Before to get Call Center Software.

Call center software has come a long way. Once upon a time, it did very little. It allowed you to keep track of your agents' schedules, it let you know how big your queues were, and it let you know weeks after the fact where you went wrong.
Today, you can find call center software that does a little bit of everything. Sometimes, a little bit too much of everything, resulting in a confusing, patchwork of functionality that you neither need nor want. It litters up your agents desktops, it adds complexity to your training process that keeps your agents permanently confused, and it gives your IT department a migraine headache. In the confusion, it's easy to lose track of the types of call center software you really need so you can help pare out the rest.
Customer communications tracking. When your customers call, you need to know who they are. You need to know who they've been to your company in the past, and you need a heads-up on why they are probably calling. The critical point is that this tracking solution must be fully multimedia, and allow you to track everything from phone calls to social media posts.
Ideally, a call center solution may be able to offer all of these features in the same package, be easy to use, easy to interpret, and easy to deliver to agents' desktops. Today's call center software solutions have come a long way from days past, and multiple delivery options mean that you can often configure your call center software solution to meet your needs precisely.

How an IP-Enabled Contact Center Works

An IP-enabled contact center leverages VoIP technology to extend contact-center functionality to branch offices, satellite locations and agents anywhere, anytime.This real-time communications system converts voice traffic into digital packets that travel over networks via Internet protocol. Key Features of an IP-Enabled Contact Center
Some important features of an IP-enabled contact center include:
Screen pops to expedite caller inquiries
Advanced routing based on customer-database information
Call transfers among geographically scattered sites
Skill-based routing, so that callers speak with those agents best qualified to address their needs A console for centrally managing multiple locations and agents
Adaptable call handling to customize call routing and treatment
Real-time displays of call-center activity to chart performance and respond quickly to changes
Customizable reports chronicling call history and forecasting staffing needs
Configurable telephony user interface
Unified business-VoIP messaging tools
What to Consider When Deploying an IP-Enabled Contact Center
Unfortunately, sharing IP contact-center technology resources across multiple locations can give rise to security concerns. Whether issues revolve around communication between business units or the ubiquitous threat of network intruders, securing an IP-enabled contact center calls for important security measures. Companies need to safeguard against DoS (denial-of-service) attacks, unauthorized access to the VoIP network, computer viruses, identity theft and eavesdropping.

The New VoIP Call Center Solution for enterprise

VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks. These days, VoIP call center platforms are using social media as a solution to better interact with clients via voice, IM, chat, or social networking.
New social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices in the call center. Some companies are increasingly looking at VoIP call centers as revenue-generating profit centers and not only as customer-support tools.
A report called "VoIP Call Centers Adapt to a BYOD World" from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading, analyzed several companies including Aastra Technologies, Avaya, Enghouse Interactive, Interactive Intelligence, Genesys Telecommunications Laboratories, M5 Networks, VisionOSS, and Voxeo (News - Alert) Corp.
VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks, noted Culver.

افلام مسيحية

اعلان فيلم نسر البرية - اعلان فيلم فيلم ابونا فلتأوس - قصة حياة ابونا فلتأوس - Nesr, Elbareyia,

اعلان فيلم نسر البرية - اعلان فيلم فيلم ابونا فلتأوس - قصة حياة ابونا فلتأوس - Nesr, Elbareyia,

363

لقطات من حياة ابونا فلتأوس السريانى - لقاء سيدنا البابا ششنودة مع ابونا فلتأوس

لقطات من حياة ابونا فلتأوس السريانى - لقاء سيدنا البابا ششنودة مع ابونا فلتأوس

229

لقاءات مع ابونا فلتاؤس السريانى - فيديو نادر لابونا فلتأوس السريانى

لقاءات مع ابونا فلتاؤس السريانى - فيديو نادر لابونا فلتأوس السريانى

288

فيلم عن حياة البابا شنودة - فيلم الراعى - pope shenouda

فيلم عن حياة البابا شنودة - فيلم الراعى - pope shenouda

2276

فيلم الانبا توماس السائح كامل بدون اجزاء

فيلم الانبا توماس السائح كامل بدون اجزاء

1823

فيلم ابونا عبد المسيح الحبشي الراهب الناسك

فيلم ابونا عبد المسيح الحبشي الراهب الناسك

1788

فيلم سيرة حياة تماف ايريني الجزء الثاني

فيلم سيرة حياة تماف ايريني الجزء الثاني

1898

فيلم فخر الرهبنة تماف ايريني الجزء الاول

فيلم فخر الرهبنة تماف ايريني الجزء الاول

2039

فيلم الراهب الصامت - ابونا يسطس

فيلم الراهب الصامت - ابونا يسطس

2946

فيلم موسي النبي كامل بدون اجزاء

فيلم موسي النبي كامل بدون اجزاء

1790

فيلم  داود  الملك وبتشبع حصريا كامل

فيلم داود الملك وبتشبع حصريا كامل

1706

فيلم رائع للسيدة العذراء مريم  ام النور كامل

فيلم رائع للسيدة العذراء مريم ام النور كامل

1709

فيلم البابا كيرلس السادس

فيلم البابا كيرلس السادس

1921

فيلم ابونا يسي ميخائيل

فيلم ابونا يسي ميخائيل

1640

فيلم القديس الانبا بضابا - افلام دينيه مسيحيه

فيلم القديس الانبا بضابا - افلام دينيه مسيحيه

2895

افلام مسيحيه  - فيلم ابونا بشوى كامل

افلام مسيحيه - فيلم ابونا بشوى كامل

1504

فيلم الانبا شنودة رئيس المتوحدين

فيلم الانبا شنودة رئيس المتوحدين

1285

فيلم القديسة ايلاريه - افلام دينيه مسيحيه

فيلم القديسة ايلاريه - افلام دينيه مسيحيه

1762

افلام مسيحيه  - فيلم القديسة انسطاسيا

افلام مسيحيه - فيلم القديسة انسطاسيا

1525

افلام مسيحية - فيلم الشهيد العطيم ابانوب

افلام مسيحية - فيلم الشهيد العطيم ابانوب

1994

فيلم القديسة اناسيمون ملكة الوحوش - افلام مسيحية

فيلم القديسة اناسيمون ملكة الوحوش - افلام مسيحية

2107

فيلم رؤيا يوحنا اللاهوتى - the apocalypse movie

فيلم رؤيا يوحنا اللاهوتى - the apocalypse movie

2263

فيلم الام السيد المسيح - the passion of the christ

فيلم الام السيد المسيح - the passion of the christ

2118

فيلم السيد المسيح مترجم - افلام مسيحيه

فيلم السيد المسيح مترجم - افلام مسيحيه

2473

فيلم الانبا بولا اول السواح - افلام  القديسين

فيلم الانبا بولا اول السواح - افلام القديسين

1979

Disclaimer: Information furnished in the site is collected from various sites.The author did not upload any of them. This website does not host any files on its server. All copy rights are rested with respective authors. Please buy the original copy of the movies/ Tv series. If you want any of the links to be removed send an email to info@watchfoxmovie.com