RSS

Random videos

The New VoIP Call Center Solution for enterprise

VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks. These days, VoIP call center platforms are using social media as a solution to better interact with clients via voice, IM, chat, or social networking.
New social-media features and functions are being added by makers of the platforms in order to draw on social networking benefits and to support the move toward mobile devices in the call center. Some companies are increasingly looking at VoIP call centers as revenue-generating profit centers and not only as customer-support tools.
A report called "VoIP Call Centers Adapt to a BYOD World" from Heavy Reading IP Services Insider, a subscription research service of research firm Heavy Reading, analyzed several companies including Aastra Technologies, Avaya, Enghouse Interactive, Interactive Intelligence, Genesys Telecommunications Laboratories, M5 Networks, VisionOSS, and Voxeo (News - Alert) Corp.
VoIP call centers have evolved from an infancy of simple interactive voice response units to complex communications platforms that enable customers to communicate with customer service through a variety of devices and networks, noted Culver.

Importance of VoIP Call Recording for the Call Center

VoIP Call Recording Keeps the Call Center Efficient
A call center is a bit like a clock: countless moving parts working together, and if one of them fails, the whole clock stops working. Anyone who has ever worked in call center management knows this: the phone system; the hiring, recruiting and training program; the workforce management solution; the call queues; the e-mail system; the necessity of keeping to key performance indicators (KPIs) and internal metrics; the call recording system and countless other elements need to work as expected, or the system will break down and processes will slow or stop, leaving calls and other communications media backing up to critical levels.
When VOIP call recording was first introduced, it was utilized almost exclusively by the largest corporations and call centers. However, as technology has improved with the introduction of cloud-based solutions, and costs have decreased, VOIP recording software is now an affordable business application for call centers of every size, wrote workforce optimization company Monet Software in a blog post last week.
It's easy to install. The addition of or transition to cloud-based VoIP call recording can be implemented quickly and easily, especially compared to the original installation of a PBX (News - Alert) call recording solution, which took weeks or months and inconvenienced or shut down the call center.

How easy to Set Up a VoIP Contact Center

How to Set Up a VoIP Contact Center
ince VoIP contact centers can cut a business's operating costs and increase sales, it’s no wonder that they are cropping up everywhere. For starters, an IP-enabled contact center lets a company set up shop anywhere in the world at record speed — and without costly infrastructure investments. What’s more, an IP infrastructure allows for remote, at-home agents, which can enhance customer service while slashing overhead costs. And by converging voice and data traffic, a company can reduce operating expenses and simplify call-center-management processes.
Establish Security Measures Security is a factor that companies simply cannot afford to overlook when establishing a VoIP-supported contact center. In fact, according to McAfee Inc., VoIP attacks are expected to increase by 50 percent in 2008. And more than twice the number of VoIP-related vulnerabilities were reported in 2007 as opposed to 2006. For this reason, a company needs to establish best practices for its agents, as well as measures for its IT managers that cover everything from encryption and authentication procedures to the handling of privacy breaches and DoS (denial-of-service) attacks.

افلام مسيحية

فيلم عن حياة البابا شنودة - فيلم الراعى - pope shenouda

فيلم عن حياة البابا شنودة - فيلم الراعى - pope shenouda

1702

فيلم الانبا توماس السائح كامل بدون اجزاء

فيلم الانبا توماس السائح كامل بدون اجزاء

1405

فيلم ابونا عبد المسيح الحبشي الراهب الناسك

فيلم ابونا عبد المسيح الحبشي الراهب الناسك

1372

فيلم سيرة حياة تماف ايريني الجزء الثاني

فيلم سيرة حياة تماف ايريني الجزء الثاني

1382

فيلم فخر الرهبنة تماف ايريني الجزء الاول

فيلم فخر الرهبنة تماف ايريني الجزء الاول

1498

فيلم الراهب الصامت - ابونا يسطس

فيلم الراهب الصامت - ابونا يسطس

2176

فيلم موسي النبي كامل بدون اجزاء

فيلم موسي النبي كامل بدون اجزاء

1352

فيلم  داود  الملك وبتشبع حصريا كامل

فيلم داود الملك وبتشبع حصريا كامل

1237

فيلم رائع للسيدة العذراء مريم  ام النور كامل

فيلم رائع للسيدة العذراء مريم ام النور كامل

1265

فيلم البابا كيرلس السادس

فيلم البابا كيرلس السادس

1355

فيلم ابونا يسي ميخائيل

فيلم ابونا يسي ميخائيل

1158

فيلم القديس الانبا بضابا - افلام دينيه مسيحيه

فيلم القديس الانبا بضابا - افلام دينيه مسيحيه

2300

افلام مسيحيه  - فيلم ابونا بشوى كامل

افلام مسيحيه - فيلم ابونا بشوى كامل

1121

فيلم الانبا شنودة رئيس المتوحدين

فيلم الانبا شنودة رئيس المتوحدين

965

فيلم القديسة ايلاريه - افلام دينيه مسيحيه

فيلم القديسة ايلاريه - افلام دينيه مسيحيه

1336

افلام مسيحيه  - فيلم القديسة انسطاسيا

افلام مسيحيه - فيلم القديسة انسطاسيا

1134

افلام مسيحية - فيلم الشهيد العطيم ابانوب

افلام مسيحية - فيلم الشهيد العطيم ابانوب

1397

فيلم القديسة اناسيمون ملكة الوحوش - افلام مسيحية

فيلم القديسة اناسيمون ملكة الوحوش - افلام مسيحية

1513

فيلم رؤيا يوحنا اللاهوتى - the apocalypse movie

فيلم رؤيا يوحنا اللاهوتى - the apocalypse movie

1612

فيلم الام السيد المسيح - the passion of the christ

فيلم الام السيد المسيح - the passion of the christ

1385

فيلم السيد المسيح مترجم - افلام مسيحيه

فيلم السيد المسيح مترجم - افلام مسيحيه

1793

فيلم الانبا بولا اول السواح - افلام  القديسين

فيلم الانبا بولا اول السواح - افلام القديسين

1475

فيلم الانبا بشوى حبيب مخلصنا الصالح - فيلم الانبا بشوى

فيلم الانبا بشوى حبيب مخلصنا الصالح - فيلم الانبا بشوى

1363

فيلم الانبا برسوم العريان - افلام مسيحية مصريه

فيلم الانبا برسوم العريان - افلام مسيحية مصريه

1518

فيلم القديس سمعان الخراز - افلام مسيحيه

فيلم القديس سمعان الخراز - افلام مسيحيه

1501

Disclaimer: Information furnished in the site is collected from various sites.The author did not upload any of them. This website does not host any files on its server. All copy rights are rested with respective authors. Please buy the original copy of the movies/ Tv series. If you want any of the links to be removed send an email to info@watchfoxmovie.com